Last Updated: 11 November 2023

Thank you for shopping with Lexie J Cosmetics. This Shipping and Returns Policy outlines our procedures regarding the shipping of products and the return of items purchased through our website. By making a purchase, you agree to the terms set forth in this policy.

Shipping Methods:

We offer various shipping methods, and the available options will be presented during the checkout process. Shipping costs are calculated based on the selected method and the destination.

Order Processing Time:

Orders are typically processed within 1-2 business days at our Brisbane Warehouse after payment confirmation. Please note that processing times may vary during peak seasons or promotions.

Shipping Times:

Shipping times depend on the selected shipping method and the destination. Estimated delivery times will be provided during the checkout process.

Order Tracking:

Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track the status and location of your package.

Returns and Exchanges

Return Eligibility:

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible for a return or exchange. To be eligible, the item must be unused, in its original packaging, and in the same condition as when you received it.

Return Period:

You have 14 days from the date of delivery to initiate a return or exchange. After this period, we may not be able to process your request.

How to Initiate a Return or Exchange:

To initiate a return or exchange, please contact our customer service at lexiejcosmetics@gmail.com. Provide your order number, the reason for the return, and any relevant details. Our customer service team will guide you through the process.

Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure the safe return of your item.

Refund or Exchange Process:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved, refunds will be processed to the original method of payment, and exchanges will be shipped out promptly.

Exceptions:

Certain items may not be eligible for return or exchange, such as sale items or products marked as final sale.

Contact Us:

If you have any questions or concerns regarding our Shipping and Returns Policy, please contact our customer service team at lexiejcosmetics@gmail.com.

We appreciate your business and are committed to providing a positive shopping experience with Lexie J Cosmetics.